Services & Aftermarket Management
Keep Assets Running and Technicians Productive at Scale
Kovant agents build maintenance schedules, dispatch field technicians, and manage spare parts assortment continuously, turning reactive firefighting into structured, optimized service operations.
Field Service Scheduling
Skill-and-Proximity-Matched Dispatch Agents evaluate every incoming work order against technician skills, certifications, parts inventory, location, and current schedule load then assign the optimal tech automatically. Dispatchers manage exceptions, not every assignment.
Continuous Schedule Reoptimization When jobs run long, cancellations land, or emergencies arrive, agents reshuffle remaining appointments in seconds filling gaps, rerouting techs, and updating customer ETAs without dispatcher intervention or cascading delays.
Predictive Capacity Planning Agents analyze historical service patterns, asset health signals, and seasonal demand to forecast where and when service requests will spike enabling territory adjustments and staffing decisions before backlogs build.
Pricing validation and compliance
Condition-Based Plan Generation Agents build maintenance schedules from live asset health data,service history, and manufacturer intervals replacing static calendars withplans that reflect actual equipment condition and operational context.
Automated Work Order Orchestration When a maintenance trigger fires time-based, condition-based, or predictive agents generate work orders, assign qualified technicians, confirm parts availability, and slot the job into the schedule without dispatcher intervention.
Proactive Parts and Resource Staging Agents forecast parts demand from upcoming maintenance plans and historical consumption patterns, flagging shortages and triggering procurement before a technician arrives on-site without what they need.
Spare Part Assortment
Consumption-Driven AssortmentOptimization Agents analyze maintenance history, work order frequency, and asset criticality across every SKU to distinguish parts that belong in your storeroom from parts that belong on a supplier shelf eliminating guesswork from min/max decisions.
Obsolescence and Dead Stock Detection Agents continuously flag parts with no movement against active equipment BOMs, identifying inventory tied to decommissioned or upgraded assets. Capital locked in obsolete stock surfaces for disposal, return, or real location.
Maintenance-Linked ReplenishmentPlanning Agents connect upcoming maintenance schedules, predicted failure windows, and supplier lead times to forecast which parts are needed, when, and where triggering procurement before a stockout becomes a production stop.
Key Capabilites
Skill-Matched Technician Dispatch and Real-Time Schedule Reoptimization
Agents evaluate every work order against technician skills, certifications, parts inventory, location, and current schedule load to assign the optimal technician, continuously reshuffling remaining appointments as jobs run long, cancellations arrive, or emergencies emerge throughout the day.
Condition-Based Maintenance Scheduling and Work Order Generation
Agents build rolling maintenance schedules by combining asset health signals, OEM intervals, warranty terms, and production commitments, automatically generating and prioritizing work orders when health scores cross defined thresholds and linking each to required skills, parts, tools, and estimated duration.
Spare Parts Assortment Optimization and Replenishment Planning
Agents segment every spare part by value, consumption pattern, and equipment criticality, cross-reference active equipment bills of materials against storeroom holdings to identify gaps and obsolete stock, and calculate dynamic reorder points from actual consumption data, lead time variability, and planned maintenance schedules.
Backlog Prioritization and Workforce Performance Tracking
Agents score and rank overdue and deferred work orders by asset criticality, failure risk, SLA exposure, and cost impact, while tracking utilization rate, jobs per day, first-time fix rates, and travel-to-wrench ratio per technician to surface coaching opportunities and territory rebalancing recommendations.
Yes, Kovant is built for enterprise grade security and is ISO 27001 certified.
Kovant customers have the option to fully deploy our technology in their own cloud tenant and have fully control on their own data. Alternatively Kovant, create dedicated environments in the customers region of choice to protect their data.
Traditional automation tools automate individual tasks; they follow scripted rules and break when something unexpected happens. Kovant automates entire operations by deploying AI agents as digital employees with defined roles, policies, and performance targets who handle variation, communicate through your existing tools, and escalate only true exceptions to humans; delivering a fully running operation in 8 weeks, not months of scripting.